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Recent Articles

3 Ways Retailers Use Facebook to Get Into Your Head - and Wallet

M. Joy Hayes, Ph.D. | Sep 6th 2012 6:00AM

Are Online Travel Deal Sites Ripping You Off?

M. Joy Hayes, Ph.D. | Sep 5th 2012 6:00AM

The Secret the Food Industry Is Spending Millions to Keep

M. Joy Hayes, Ph.D. | Aug 28th 2012 1:36PM

The Hidden Costs of Cheap Car Insurance

M. Joy Hayes, Ph.D. | Aug 27th 2012 7:00AM

Free Music's High Price: How Illegal Downloads Silence Artists

M. Joy Hayes, Ph.D. | Jul 5th 2012 12:02PM

Are Some College Trustees Abusing Their Trust for Profit?

M. Joy Hayes, Ph.D. | Jul 4th 2012 5:00AM

How Our Tiny 'Thefts' Add Up to Madoff-Scale Damage

M. Joy Hayes, Ph.D. | Jun 27th 2012 2:03PM

Americans Are Still Paying the Tab for Countrywide's Misdeeds

M. Joy Hayes, Ph.D. | Jun 15th 2012 11:57AM

How Offshoring Customer Service Puts Your Financial Data at Risk

M. Joy Hayes, Ph.D. | Jun 13th 2012 6:00AM

3 Easy Ways to Tell If a Business Puts Its Customers First

M. Joy Hayes, Ph.D. | Jun 8th 2012 11:10AM

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