unitedairlines

United Airlines has heard you. It has decided that it's high time it stopped using India-based call centers. As of the end of this month, dissatisfied customers will no longer be forced to contend with a call center in Bangalore or in Mexico.Yes, United is through with it. That's because it's...

When it's backed into a financial corner, what's an airline to do? Gas prices are saner now, but they won't give our money back for the fuel surcharges because now they're using that cash to plug mortal wounds. Americans have grudgingly accepted the implementation of luggage fees, too. As...

So you buy an airfare at a ridiculous price -- or even a good one. And a week later, the airline decides it hasn't sold enough seats. Rather than fly an empty plane, which would cost it money, it slashes the prices on seats. Come the day of the flight, you turn to the person sitting next to you...

The airlines might have found a tax loophole, and you're it. The travel consultancy firm T2 recently published a worrisome blog post that is gaining traction. The airlines' extra fees, it says, aren't just costing consumers more. They're also enabling the airlines to dodge tax to our...

Hedging fuel costs sounds confusing, but it's nothing new. Some airlines, like the budget model Southwest, have managed to claim a profit in no small part because their masters were clever enough to buy most of its fuel when it was still sensibly priced. That can work out really well if gas prices...

Did you ever think we'd see the day when people would beg for airline food? Yet here we are. In mid-August, United announced it would start forcing coach passengers on international flights to pay for their meals. Customers went ballistic. First U.S. Airways makes people pay $2 for so much as...

Following recent increases in fuel surcharges by the airlines, Continental Airlines and United Airlines have announced that they're increasing fares immediately. The increases are expected to be up to $50 on round trip fares. The longer the flight, the greater the increase.The price increased is...