united

On Monday, United Airlines (UAUA) unveiled the latest move in the airlines' game of let's-find-another-fee. The carrier's new program, Premier Baggage, is a year-long subscription costing $249 that enables customers to carry on up to two bags per passenger per flight without any additional fees....

Until recently, large corporations had enormous advantages over consumers when it came to disputes over lousy service. If consumers weren't happy with something, they were free to get lost in customer-service hell. Or they could take the company to court, where deep-pocketed corporations simply...

Nobody enjoys sitting through other people's airline horror stories, so I'll just give a précis: I'm on a trip in Europe, and in the course of three days, Air France managed to strand me in both Paris and Tunis. I was thousands of miles from home with no way to get back. First it negated my...

Following up on a promotion that waived flight booking fees until May 31, Expedia.com announced that it would no longer charge customers a fee to book a flight through the popular travel agent. Expedia is counting on this move to increase the number of travelers who book their flights with them...

What a great day for airlines. For the first time in six years, passenger satisfaction with airlines improved, according to the American Customer Satisfaction Index survey done in conjunction with the University of Michigan. It's no surprise that Southwest finished on top for the 16th straight year...

I haven't heard of another story recently that reinforces the need to check and double check information before making financial decisions. On Monday an investment newsletter mistakenly sent out a story about United Airlines (UAL) filing for bankruptcy which caused the price of the stock to drop as...

Even though summer isn't over yet, for those of you who travel over Thanksgiving, it is already time to start thinking about booking your flights.Thanksgiving is one of the busiest flying times of the year and this year there are going to be a lot fewer flights available. In an effort to save on...

UAL Corp's United Airlines (UAUA) announced Thursday it was going to follow American Airlines' lead and charge $15 for the first checked bag. United had already started charging steerage passengers $25 for a second bag. The fees are each way, so the standard two checked bags will now cost $80. Want...