t-mobile

Will AT&T T-Mobile = Bad Customer Service?

What happens when you merge the worst in class with the best in class? AT&T's proposed $39 billion acquisition of T-Mobile USA may be good news for investors, but it will likely mean a drop in service for customers, experts say.

Buzzword of the Week: Bringing the 'Pain Point'

In its most simple interpretation, a "pain point" is exactly what it sounds like: something so unpleasant that one is likely to try hard to avoid it or fix it. But buzzwords sometimes shift meanings, and for some boardroom jargon-slingers, pain point now means something very different.

Sprint and T-Mobile Are Talking Merger Again

SprintNextel and T-Mobile USA are reportedly discussing another tie-up, as both companies seek to stop the flow of customers defecting to larger cell-phone service providers. In the past, the carriers have mulled a merger but haven't been able to agree on who would acquire whom.

T-Mobile USA Says High-Speed Technology Faces Obstacles

T-Mobile USA warned that plans to introduce new high-speed mobile technology could go badly wrong for consumers and companies. Verizon Wireless (VZ) is currently working on a high-speed service for the end of this year, Reuters reported. The service will be based on an emerging technology known as Long Term Evolution (LTE). AT&T (T) plans to introduce an LTE service in 2011.

Verizon Names Wireless Unit Exec as New COO

Early Monday, telecom giant Verizon Communications (VZ) named Lowell McAdam president and COO, which would put him in line to eventually succeed longtime CEO Ivan Seidenberg. McAdam currently serves as the CEO of Verizon Wireless, a joint venture between the U.S. company and Vodafone.

T-Mobile Hit With Lawsuit for Blocking Marijuana Texts

One day after a digital startup vowed to drop T-Mobile over a forthcoming fee hike, another texting company has sued T-Mobile for blocking its service. The reason? Apparently T-Mobile "did not approve" of a company called EZ Texting, which does business with a website that provides information on the location of legal medical marijuana dispensaries in California.

Oprah and Wal-Mart Bring Smartphones to Main Street

How can you tell that smartphones aren't just for tech geeks and corporate types tethered to their email anymore? When Oprah Winfrey gives Motorola Defys to her whole studio audience, and Wal-Mart says it's launching its own mobile service, you have to say the devices have gone mainstream.

AT&T and Verizon to Take on MasterCard and Visa

AT&T and Verizon Wireless are planning a big move into wireless electronic payments, a sector currently dominated by PayPal, Visa, MasterCard and American Express. The plan comes as mobile carriers look for more ways to make money in the U.S. as subscription growth slows.

Verizon Delivers $3 Million in Subscriber Text Donations for Haiti

Verizon Wireless advanced the $2.98 million in mobile donations that Americans have made to the Red Cross on Friday. Since the earthquake hit Haiti earlier this week, mobile operators have received a flood of donations via text messages. Typically, such donations can take up to three months to be delivered.