shopping online

What Amazon's Latest Sales Tax Deal Means for Shoppers, Retailer

Residents of Massachusetts will pay a little more to buy gifts on Amazon.com next holiday season. In its ninth such deal, Amazon has agreed to collect state sales tax on purchases made from the Bay State. Could these moves by states cost the e-commerce giant its edge on pricing?

Free Shipping Day Is Today: The 10 Best Deals You'll Find Online

Today is Free Shipping Day, and almost 1,600 retailers are offering shipping deals to online shoppers. It's also the last day they'll guarantee regular delivery by Christmas Eve. We asked the folks behind Free Shipping Day to share their 10 favorite deals of the day: Here are their choices.

Can Retailers Beat 'Showrooming' This Christmas?

Traditional brick-and-mortar retailers are turning from stores where people buy things into showrooms for e-commerce sites. But this holiday season, with their most important quarter of the year hanging in the balance, they're fighting back hard.

Black Friday Shopping Tip: Do It In Your Pajamas

Here's some Black Friday shopping advice: Stay home. Ditch the stores, crowds and lines, and shop online, where the deals often eclipse what you'll find in stores, says Brad Wilson, CEO of Bradsdeals.com. So where are the big bargains on shoes, electronics, jewelry, apparel and home goods? Read on ...

Web Retailers With Best, Worst Customer Response Times

"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.

Walmart Takes Aim at Amazon with Free Shipping Offer

In a move targeted at online retail giant Amazon.com, Walmart.com on Thursday announced it's offering free shipping on nearly 60,000 gift items -- including popular toys and electronics -- through Dec. 20.