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Why Consumers Spend More When They're Relaxed

It's no secret that a relaxing environment can keep customers more satisfied. But a new study shows that shoppers also rate products' values higher when they're relaxed. Here's why it might be better to hold off on buying until you're less calm.

National Retailers Go Local to Boost the Bottom Line

Knowing customers' likes and dislikes is about as basic as it gets in retailing. But for years, chain department stores got it wrong. More concerned with profits and keeping down costs, big retailers kept a tight rein on inventories and focused more on sameness. Not anymore.