ripoffreport.com

Wading through consumer complaint after consumer complaint can frustrate even the most diligent consumer. But a report just released by the Consumer Federation of America says not all consumer complaint sites are created equal, and that a good place to start searching complaints is...

Is the customer always right? OK, they're not always right. But shouldn't consumers at least feel as though they are valued? Particularly in today's economy, where customer retention and growth is tougher and tougher, you would think the low-cost investment of being responsive to customers...

If you care enough to check out a company before you do business, there are a couple of places to turn to get a flavor of whether the consumer experience is one to be avoided. You could look at the somewhat sterile but informative numbers that appear on the Better Business Bureau site. Or...