Lowe's Incentive Program May Boost Its Market Share

As the competition between home improvement heavyweights Lowe's and Home Depot intensifies, customer service is emerging as one of the key features on which they will need to innovate. Lowe's latest attempt is a new incentive program for customers paying with the store's credit card.

Roto-Rooter Exec Fumbles Through Undercover Boss

On the latest episode of CBS's hit reality show Undercover Boss, Roto-Rooter President and Chief Operating Officer Rick Arquilla seems to have no idea that his company is involved in a yucky business.