It's no secret that no one likes waiting on hold for a customer service representative, but it happens all the time. Fortunately, businesses today are turning to Facebook, Twitter and even texting to handle customer queries.
"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.