McDonald's Tells Franchises 'Service Is Broken'
The top complaint of McDonald's customers is that employees are rude or unprofessional. Company officials recently told franchise operators that "service is broken."
new menu
Red Lobster, for the Budget-Conscious Non-Seafood Lover in You
The chain that brought seafood to the masses is hoping to broaden its appeal by revamping its menu on Oct. 15 to boost the number of dishes that cater to diners who don't want seafood, and to attract customers who have cut back on spending.