Poor customer service is one of the primary reasons people tend to shun certain companies and even whole industries. 24/7 Wall St. identified the U.S. industries with the most complaints, as well as the troubles people have with them. If customer service is important to success, those we identified could be in trouble.
A federal law that goes into effect Friday is about to change the way mortgage brokers earn their pay. Advocates say the rule prevents mark-ups on loans that pad brokers' incomes, but critics argue the law hurts consumers by funneling more customers to fewer lenders.
New regulations limiting mortgage brokers' compensation go into effect on April 1. While they're meant to protect mortgage borrowers from unscrupulous brokers, they could have an adverse impact on the nation's struggling housing market.
