Amazon.com, Kohl's and Nordstrom rank among the top 10 companies for customer service, according to a shopper survey released by the National Retail Federation on Tuesday. Online electronics retailer Newegg made the list this year, while Coldwater Creek and HSN fell off.
As UPS gears up for its busiest time of year by hiring about 50,000 temporary workers, the world's largest package-delivery service said it expects to ship about 7.5% more packages this holiday season than it did a year ago.
UPS is taking on temporary staff to work in positions including package sorters and driver helpers. They will work through the company's busy season, which covers the holiday period from Thanksgiving to Christmas.
Retailer Kohl's said on Wednesday that it plans to hire 40,000 temporary workers during this year's holiday season at stores, distribution centers and credit operations nationwide -- 7,000 more than last year. The shopping season this year has been forecast to be stronger than it was in 2009.