internet shopping

The U.S. economy is still sputtering, and household budgets are still under pressure. So where are we cutting: Fancy coffee? Check. Eating out? You bet. But there are a few things that once would have been considered luxuries the recent poll shows Americans just aren't willing to do without.

People may be willing to change, but there's always going to be a line in the sand. As much as the Great Recession has caused Americans to give new sanctity to saving, some sacrifices they are simply not willing to make. According to the June Financial Literacy Opinion Index poll hosted on the...

Over the last few years, Home Depot has expanded its retail stores aggressively, adding more than 200 outlets annually. However, the firm has recently embarked on a $1.1 billion program to improve its Web presence while dramatically reducing the number of new store openings to around 10 in 2011.

Nobody will argue against good customer service, and any company looking to provide it knows that one of the biggest factors customers use to gauge it is speed: How quickly did someone pick up the customer's call or write them back? A new study out Monday reveals there are some fairly big...

"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.

GSI Commerce, which operates websites for big retailers such as Toys R Us and Bath and Body Works, is now selling itself. Web marketplace eBay says its buying GSI for a cool $2.4 billion.

Borders' recent bankruptcy filing is just the latest in a string of signs the Internet, e-books, iPad and other technology are pulling shoppers away from brick and mortar stores, and these signs have retail observers wondering if the demise of physical stores is just getting started. Stores that...

Three years into a recession and a lumpy recovery, consumers aren't getting comfort from retail therapy. They're price-shopping online and jumping in and out of stores. So, bricks-and-motor merchants are looking for ways to make stores more convenient and flexible.

So far this holiday season, U.S. online retail spending is up 12% from a year ago. More people took to the Internet last weekend to finish up their last-minute shopping, according to a ComScore report.

More shoppers are flocking to the Web for the holidays, boosting online retail sales 12% over a year ago. In five weeks ending Dec. 3, Americans spent $17.5 billion on retail items on the Web, up from $15.7 billion in the year-ago period, according to a new report from ComScore.