The American Customer Satisfaction Index's annual report on airlines showed Southwest still on top of the rankings, and far ahead of No. 2 Continental. Southwest even improved its score, a rare bright spot in an industry that came in last overall in customer satisfaction among those the ACSI rates.
Just over a year after the ash cloud from the Eyjafjallajokull volcano caused an expensive and chaotic shutdown of air travel across much of Europe, an different volcano in Iceland, Grimsvoetn, is erupting.
Despite the State Department issuing a travel alert Sunday following the killing of infamous terrorist Osama Bin Laden, Wall Street analysts expect airline stocks to continue their upward ride.
The United-Continental merger was supposed to bring together the best of both carriers, but it doesn't always work that way. Continental is following United's lead and eliminating its free pretzels. But there are still a few options for flyers seeking free munchies -- and some of them are mighty tasty.
Airlines improved their performance last year, with fewer lost bags and bumped passengers due to overbooking and more on-time arrivals, but travelers were still dissatisfied, according to an annual study of airline quality.
The price of a plane ticket is heading sharply higher. That's because airlines face steeper fuel costs and continue to cut capacity to keep profits from falling. You can still find some relative bargains, but it's going to take a lot more planning ahead.
A half-dozen Delta Air Lines flight attendants sued the carriers for what they say is discrimination in the form of smaller profit-sharing paychecks for former Northwest Airlines employees, the Associated Press reported Wednesday.
Of all the industries that have achieved record profits recently, none have posted more remarkable results than the airline industry. For the first time in a decade, the industry is on a glide path to profitability -- but it's getting there by squeezing its customers.
Those irritating fees aren't going away, but over the next few years, some of them will be attached to new a la carte services that travelers may be happier to pay for. Think personal concierge services, intercity rail ticket sales -- and even in-flight spa treatments.
The storms last month not only inconvenienced travelers; they also cut into Delta Air Lines's profit, the company warned Wednesday. Delta has lowered its profit guidance by $45 million as a result.
When Virgin American offered traveler writer Randy Diamond the chance to upgrade his ticket to "Main Cabin Select" for a mere $500 more than the coach fare, he assumed it must be for a first-class seat. But what the airline is actually offering for that upgrade may surprise you.
Will airline travel plunge after two bombs were discovered on board cargo planes?
Delta, US Airways and AMR, the parent of American Airlines, all posted higher-than-expected earnings for the peak summer travel season. Airlines have pushed fares up by limiting the number of seats for sale, and have also seen growing international and corporate travel.
Southwest Airlines, one of the earliest discount airlines, will buy rival AirTran -- another sign of consolidation in an industry that has witnessed the mergers of Northwest with Delta and United with Continental over the last two years.