customers

JCPenney Took Some Giant Steps Back; Now Customers Are Confused

When Ron Johnson took over as CEO of JCPenney in January, his mantra was "no more coupons." But since the retailer switched to a model of everyday low prices without constant promotions, comparable-store sales have fallen 20 percent, and JCPenney has started to backtrack.

What Deals on Facebook Means to the Group-Buying Biz

Facebook dipped a big toe into the group-buying waters on Tuesday, launching a test of its Deals on Facebook service. But though it's coming late to the game, analysts and merchants say they won't be surprised if the social networking titan soon poses a viable threat to market leaders Groupon and LivingSocial.

Verizon iPhone: A Less Mad Day One Than Expected

Verizon Wireless stores across the nation Thursday were braced for a crushing wave of customers seeking the newly available Verizon iPhone Thursday. But thanks to a strong pre-order campaign, the crowds were lighter than expected, and happy Apple fans got their smartphones quickly.

National Retailers Go Local to Boost the Bottom Line

Knowing customers' likes and dislikes is about as basic as it gets in retailing. But for years, chain department stores got it wrong. More concerned with profits and keeping down costs, big retailers kept a tight rein on inventories and focused more on sameness. Not anymore.

Is Groupon Changing What We're Willing to Pay?

America is in a group buying frenzy. The rapidly growing craze sparked by website Groupon has spawned hundreds of clones and threatens to overwhelm people's e-mail boxes with Daily Deals. But businesses that use them risk resetting their customers' ideas of what a fair price is.