customer

National Retailers Go Local to Boost the Bottom Line

Knowing customers' likes and dislikes is about as basic as it gets in retailing. But for years, chain department stores got it wrong. More concerned with profits and keeping down costs, big retailers kept a tight rein on inventories and focused more on sameness. Not anymore.

Chrysler Expands Risk-Free Car Return Program

In an effort to boost sales, Chrysler said Thursday it is expanding a program that allows customers to return new vehicles within 60 days if they aren't happy with their purchase. In addition, the automaker is also offering zero-interest financing on most 2010 Chrysler, Dodge, Jeep and Ram vehicles.