customer service

How to Choose a Mortgage Banker

When choosing a mortgage banker, while the underlying interest rate on the loan is important, there are several other factors that you should consider.

America's Meanest Airlines 2014

Last year, United Airlines saw its number of consumer complaints drop significantly, but is the trend enough to boost the carrier's dismal consumer rating?

How to Haggle With Your Credit Card Company

If your credit card has a fee you dislike or an interest rate that's too high, you don't always have to stand for it. Here are some tips for negotiating terms with your bank.

Is Online Banking Right for You?

Online banking may be a growing trend, but that doesn't mean it's right for everyone. Here are the pros and cons of keeping your cash in a traditional versus online bank.

Market Minute: Nordstrom 4th-Quarter Net Income Rises

Luxury spending has rebounded since 2009, but Nordstrom is grappling with new demands from shoppers armed with smartphones and tablets. That's pushing the department store, considered the gold standard in customer service, to redefine the term for a new era.