customer service representative

"Your Call Is Important to Us (but You're Better Off Tweeting)"

It's no secret that no one likes waiting on hold for a customer service representative, but it happens all the time. Fortunately, businesses today are turning to Facebook, Twitter and even texting to handle customer queries.

How Fast Do Top Internet Retailers Respond to Customers?

Web Retailers With Best, Worst Customer Response Times

"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.