When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. Of course, the customer is very frequently in the wrong, and unfortunately for put-upon customer service reps, new research suggests that consumers complain the most when they know they're wrong.
It's bad enough that air fares and extra fees have been rising as fast as a plane taking off -- now, travelers must wonder if aircraft have been properly inspected. Are the costs, pains and risks of flying reaching the point where frequent fliers should reconsider their transportation choices?
Apple shares were sluggish Friday -- closing down a slight 0.86% to $266.70 a share. The weak performance was despite the iPhone 4 launch Thursday and several Wall Street analysts raising their Apple earnings estimates.