customer service

How to Haggle With Your Credit Card Company

If your credit card has a fee you dislike or an interest rate that's too high, you don't always have to stand for it. Here are some tips for negotiating terms with your bank.

Is Online Banking Right for You?

Online banking may be a growing trend, but that doesn't mean it's right for everyone. Here are the pros and cons of keeping your cash in a traditional versus online bank.

Market Minute: Nordstrom 4th-Quarter Net Income Rises

Luxury spending has rebounded since 2009, but Nordstrom is grappling with new demands from shoppers armed with smartphones and tablets. That's pushing the department store, considered the gold standard in customer service, to redefine the term for a new era.

In Defense of Online Shopping (Delia Ephron, Listen Up)

Screenwriter Delia Ephron did not have a merry online Christmas shopping experience at J. Crew. But rather than complain about the company's customer service, she turned an op-ed column in the New York Times into a wide-ranging indictment of online shopping itself. Here's why she's wrong.

Struggling Best Buy Deletes Email Option From Customer Service

Best Buy is in a tailspin, but its new CEO, Hubert Joly, has been touting a plan to revitalize the consumer electronics retailer's fortunes through an emphasis on great customer service. So why, we wondered, did it just eliminate one of its customer service contact options?

9 Questions to Ask to See If Your Bank Is Right for You

The end of the year is a good time to give your financial life a once-over and see what changes need to be made. One item not to forget in that review: your bank. Answering these questions will help you determine whether your money is in the right place, or if it's time for a strategic withdrawal.