consumers union

Should Bank Account Numbers Be Portable?

Consumer activists are pushing bank regulators to allow people to take their account numbers with them when they switch banks, just like cellphone numbers. Such account number portability might encourage banks to treat customers better because it would make it easier for them to leave.

No More Getting Surprised By High Cellphone Bills

The gradual addition of extra fees to your cellphone bill can be a bit like gaining weight -- you don't keep track of your habits, until one day you open your bill and experience "bill shock." The FCC thinks you deserve advanced warning, and starting soon, your cell provider will have to give it to you.

Why All of Us Might Pay for BoA's $5 Fee

Last week, Bank of America ignited a firestorm of controversy by choosing to charge its customers $5 a month to use their debit cards. Now, an angry consumer group has called for a federal investigation. Is this overkill or a smart response to what could be a budding disaster for the bank -- and taxpayers?