consumer complaints

The Top 10 Consumer Complaints of 2012

An online database compiled more than 2 million consumer complaints in 2012: identity theft, debt collection, tax fraud and more. Here are the top 10 biggest offenders.

The Customer Isn't Always Right, Especially When He's Complaining

When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. Of course, the customer is very frequently in the wrong, and unfortunately for put-upon customer service reps, new research suggests that consumers complain the most when they know they're wrong.

The Top 10 Consumer Complaints

The Consumer Federation of America on Tuesday released its annual chronicle of the top 10 consumer complaints. The CFA list comes from a survey of 38 consumer agencies about the kinds of complaints they received in 2011.

Online Credit Card Complaint Database Debuts

A new online database devoted to cataloging consumer complaints against credit card companies launched Tuesday. The website, created by the Consumer Financial Protection Bureau, will begin by posting grievances against credit card companies, and will eventually include complaints regarding mortgages and student loans.

What New Consumer Agency Will Do for You

On Thursday, the Consumer Financial Protection Bureau officially opens for business. Even as the political fight continues over just how potent the agency will be, at root, its mission is to make clear the prices and risks of financial products and services. Here's where it will focus its early efforts:

Man Drives 450 Miles to See GM Over Faulty Part

When GM told David Derringer of Virginia that it wasn't going to reimburse him for the cost of a power steering pump that had repeatedly failed on his wife's Chevrolet HHR wagon, he didn't hang up the phone and give up. He got into his GMC pickup and took a drive -- to GM's headquarters in Detroit.

iRenew balance bracelet stumbles again

The iRenew balance bracelet, an "energy-correcting" gadget whose advertisers claim it can heal people holistically, is so bogus as to have earned its...

Want H1N1 vaccine? Rob a bank

My family has been trying for weeks to get the H1N1 vaccine but the few clinics that have been held around the Milwaukee area have been mobbed. Now...

H1N1 vaccine needed? Good luck

It was confirmed a world wide pandemic almost six months ago, and a national medical emergency last week, but where are the shots for the H1N1...