complaints

When you step up to the pharmacy counter at Rite Aid to discuss your symptoms with the helpful employee clad in a white coat, do you know if you're speaking to a pharmacist or just a "wellness ambassador"? Two U.S. senators say that the distinction isn't clear enough. Here's why they have a problem.

American consumers are getting savvier, and happier. We consulted the BBB far more often in 2011 than we did the year before, and lodged fewer complaints. But there were still plenty of gripes, and the worst offenders may not surprise you.

Usually, soda drinkers are more concerned about what's in their cans than what's on them, but Coca-Cola's seasonal white can design has created a fizzy uproar. Many customers are confusing them with Diet Coke, while others claim the cola in them tastes "funky."

Poor customer service is one of the primary reasons people tend to shun certain companies and even whole industries. 24/7 Wall St. identified the U.S. industries with the most complaints, as well as the troubles people have with them. If customer service is important to success, those we identified could be in trouble.

If you're ready to commit to going a gym to get fit, be careful. Complaints against gyms and health clubs are increasing, reports the Better Business Bureau. In 2009, the BBB received more than 7,780 complaints, up 21% from the previous year. Six California consumers, all of whom filed complaints...

Of all the industries that have achieved record profits recently, none have posted more remarkable results than the airline industry. For the first time in a decade, the industry is on a glide path to profitability -- but it's getting there by squeezing its customers.

On the heels of my favorable review of Pasta Boat -- I gave it a perfect score on the Buy-O-Meter -- consumers are complaining that the online ordering process is confusing and tricks them into buying products they don't want. I love the Pasta Boat, made by TeleBrands, which nukes pasta faster...

What would you say to the following offer? Join our shopping club and we'll promise you below-retail prices on thousands of brand-name products – but we can't let you compare our prices with competitors until you join. You'll shop for most items through a catalog, but once you place your...

The $20 billion fund established to compensate victims of BP's Gulf oil spill has been criticized for processing claims too slowly. Kenneth Feinberg responded to those accusations Saturday, and said was implementing changes to make payments more quickly, and more generous.

Pampers Dry Max, the newest version of the popular diaper line that was blamed by thousands of parents for causing rashes and burns on infants and toddlers, survived an initial federal investigation and is not being recalled. However, the case has not been closed. "We encourage parents to talk...