complaints

The Customer Isn't Always Right, Especially When He's Complaining

When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. Of course, the customer is very frequently in the wrong, and unfortunately for put-upon customer service reps, new research suggests that consumers complain the most when they know they're wrong.

CFPB Complaint Site Takes on Credit Report Issues, Too

The Consumer Financial Protection Bureau's complaint website already gave Americans a way to seek redress over problems with credit cards, mortgages, bank accounts, auto or personal loans, even student loans. Now, it's also ready to help us deal with credit reporting agencies.

Rite Aid's White-Coat Problem: That's Not a Pharmacist

When you step up to the pharmacy counter at Rite Aid to discuss your symptoms with the helpful employee clad in a white coat, do you know if you're speaking to a pharmacist or just a "wellness ambassador"? Two U.S. senators say that the distinction isn't clear enough.

BBB Reveals America's Most Griped-About Businesses

American consumers are getting savvier, and happier. We consulted the BBB far more often in 2011 than we did the year before, and lodged fewer complaints. But there were still plenty of gripes, and the worst offenders may not surprise you.

Coke Fans See Red Over Seasonal White Cans

Usually, soda drinkers are more concerned about what's in their cans than what's on them, but Coca-Cola's seasonal white can design has created a fizzy uproar. Many customers are confusing them with Diet Coke, while others claim the cola in them tastes "funky."

Businesses That We Complain About the Most

Poor customer service is one of the primary reasons people tend to shun certain companies and even whole industries. 24/7 Wall St. identified the U.S. industries with the most complaints, as well as the troubles people have with them. If customer service is important to success, those we identified are in trouble.

While Airlines Are Profiting Again, Fliers Are Suffering

Of all the industries that have achieved record profits recently, none have posted more remarkable results than the airline industry. For the first time in a decade, the industry is on a glide path to profitability -- but it's getting there by squeezing its customers.

Gulf Oil Spill Fund to Speed Up Payments to Victims

The $20 billion fund established to compensate victims of BP's Gulf oil spill has been criticized for processing claims too slowly. Kenneth Feinberg responded to those accusations Saturday, and said was implementing changes to make payments more quickly, and more generous.

Google's Nexus One Backlash: Shoddy Service

Nary a week after Google unveiled its new Nexus One smart-phone complaints about shoddy service and weak developer support have begun pouring in. Customers are complaining about poor connectivity over current, third generation (3G) wireless networks, while developers bemoan the lack of tools for building new applications.