complaint

CFPB Complaint Site Takes on Credit Report Issues, Too

The Consumer Financial Protection Bureau's complaint website already gave Americans a way to seek redress over problems with credit cards, mortgages, bank accounts, auto or personal loans, even student loans. Now, it's also ready to help us deal with credit reporting agencies.

Web Retailers With Best, Worst Customer Response Times

"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.

A Whistleblower Blasts Chase Credit Card Practices

Linda Almonte, a former employee of JPMorgan Chase who is suing the bank for wrongful termination, has just upped the ante by filing a whistle-blower complaint with the SEC. The core allegations charge Chase with grotesque and illegal practices involving its credit card debt processes.

Wal-Mart to Pay $40 Million to Settle Labor Suit

Wal-Mart agreed to pay $40 million to settle a lawsuit filed in Massachusetts that alleged the big-box retailer cheated 87,500 current and former employees in the state out of pay and failed to obey work rules. The class-action suit, filed in 2001, accused Wal-Mart of altering time cards, refusing to pay overtime, and denying workers rest and meal breaks.

Complain to get free food!

As we have been fans of the drive through and the new "to go" services many restaurants are now offering we have found that the service is often...