communication

Money, We Need to Talk: Investors Demand More Broker Contact

Good communication is key in determining how pleased clients are with their brokers, and there has been a dip in satisfaction. But its not because advisers are communicating less with their clients than they did before the recession. Actually, it's quite the opposite.

Verizon Fined $25 Million by FCC for Data Download Overcharges

Verizon was today fined a record $25 million by the Federal Communications Commission and agreed to refund an additional $52.8 million to customers to settle allegations that the largest U.S. mobile-phone company overcharged customers for data fees.

Verizon Earnings Drop 25% in Third Quarter

Verizon Communications (VZ) reported earnings of 31 cents per share for the third quarter, compared with 41 cents per share last year. The third quarter earnings included non-operational charges of 25 cents per share, the largest of which was related to pension settlements

Verizon CFO John Killian to Retire at End of This Year

Verizon Communications (VZ) said that CFO John F. Killian will retire near the end of this year. No successor was named. Killian, 55, has been at the company for 31 years. He is retiring to spend more time with his family, the company said in a statement.

Journalism Schools Face a Media Business in Turmoil

The University of Colorado at Boulder is planning dramatic changes for its journalism program, and J-schools across the country are facing a similar dilemma: How should they train students to compete in an industry that's in constant upheaval?

Crossed Signals: Social Media Betwixt Boss and Staff

CNN firing Octavia Nasr over her Tweet on a cleric in Lebanon is the latest high-profile controversy regarding social media. The dust-ups show the difficulties many corporate cultures have as their employees embrace new ways of communicating.