communication

Money, We Need to Talk: Investors Demand More Broker Contact

Good communication is key in determining how pleased clients are with their brokers, and there has been a dip in satisfaction. But its not because advisers are communicating less with their clients than they did before the recession. Actually, it's quite the opposite.

Verizon Fined $25 Million by FCC for Data Download Overcharges

Verizon was today fined a record $25 million by the Federal Communications Commission and agreed to refund an additional $52.8 million to customers to settle allegations that the largest U.S. mobile-phone company overcharged customers for data fees.

Journalism Schools Face a Media Business in Turmoil

The University of Colorado at Boulder is planning dramatic changes for its journalism program, and J-schools across the country are facing a similar dilemma: How to train students to compete in an industry in constant upheaval?

Crossed Signals: Social Media Betwixt Boss and Staff

CNN firing Octavia Nasr over a questionable Tweet is the latest high-profile controversy regarding social media. The dust-ups show the difficulties many corporate cultures have as their employees embrace new ways of communicating.