box stores

Remember Customer Service? Me Neither

Forbes contributor Larry Downes predicts that Best Buy will eventually go out of business, based solely on one thing: lousy customer service. Ann Brenoff will take that prediction and raise him one: She thinks there are lots of retail companies on track to go bust for the same reason.

Alternatives to big-box shopping

So many people these days are reluctant to shop national discount stores. But if you're not interested in shopping at Walmart (policy issues) or...