billing

T-Mobile's done a U-Turn. The cell-phone company has discovered that some of its customers want to keep paper records of their bills and other financial documents, and they don't want to pay a fee for that privilege. After announcing a plan to charge its 33 million customers $1.50 per month to get...

One of my friends Twittered Monday that should would have to work over 10 hours each day -- including Christmas -- for the rest of the month in order to make her billable hours quota for the year. Meanwhile, I'm typing as fast as I can to make my December freelancing commitments. I had planned to...

It's not that I object to paying for web access while I'm traveling. Yes, I emphatically believe that it enhances a place's image to offer Web access for free, the way running water and heat are part of the package. Still, connectivity costs money to install and maintain, so I can deal with...

Just because you have checked out of your hotel doesn't mean that you've finished paying for your stay. CNN reports that many hotels are adding on charges after guests have checked out, for anything from breakfasts to minibar and snack items. An industry source confirmed that 75% of these charges...

If you bring me your computer and ask me to put in a new DVD burner but somehow I remove your hard drive and leave a screwdriver inside your computer, how would you respond to me asking you to pay for the "service" rendered? Wow! You can stop with the profanity it was only a hypothetical question....

Last month I shared my quest to save money by reviewing our cell phone bill. I found that we could get unlimited texting on all of our lines without any increase in our monthly rate. This was a huge deal since my sister was as familiar with text overages as the Cookie Monster is with cookies! Due...