best of the web

Best of the Financial Web: The Monitor Award Winners

Tens of millions of Americans take to the Web regularly to do our most important financial business. As we do, the company Corporate Insight is tracking which institutions are offering customers the best new online innovations. Here's what CI found:

Web Retailers With Best, Worst Customer Response Times

"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.