bad customer service

Watch Yourself, Comcast: Security Cams Could Be Bad for Business

Have you ever thought it would be cool to be able see what was happening at home when you weren't there? Well, Comcast has been rolling out a service that could make such voyeuristic desires much simpler to indulge. But Xfinity Home may be the wrong move for the cable giant.

Why Spirit Airlines Will Never Be Great Again

Looking at Spirit Airlines' financials, you might think the low-cost carrier is a smart buy. But don't be fooled by the balance sheets: The Spirit business model that generates profits carries the seeds of its own destruction by generating toxic ill will with its passengers.

Remember Customer Service? Me Neither

Forbes contributor Larry Downes predicts that Best Buy will eventually go out of business, based solely on one thing: lousy customer service. Ann Brenoff will take that prediction and raise him one: She thinks there are lots of retail companies on track to go bust for the same reason.