bad bosses

In many cases, bad customer service isn't caused by negligent or incompetent employees. The fault lies with their bosses, and the policies they put in place that undermine the employee-customer relationship.

Stanford B-school professor Bob Sutton's The No Asshole Rule helped readers deal with office bullies. His follow-up, Good Boss, Bad Boss, gives managers lively advice on how to avoid being "bossholes".

Employees spent 19.2 hours a week -- nearly half a work week -- worrying about what their boss says or does, according to a new survey commissioned by workplace expert Lynn Taylor. Taylor, author of book of boss-managing tips called Tame Your Terrible Office Tyrant -- TOT, found that 13 of those...

Aubrey Daniels, the author of OOPS! 13 Management Practices That Waste Time & Money (and what to do instead) outlines, in this blog post, big mistakes by some of TV's biggest bosses. We've all had those surreal moments, at work, that feel out of a sitcom. And some of us have, unfortunately,...