alonzo bodden

Alonzo Bodden is a comedian and a consumer. And, like most of you, he's had some of those experiences that make you wonder whether there's some kind of conspiracy against the people companies are actually supposed to be serving. We've asked Alonzo to join the the Consumer Ally alliance because...

Is the customer always right? OK, they're not always right. But shouldn't consumers at least feel as though they are valued? Particularly in today's economy, where customer retention and growth is tougher and tougher, you would think the low-cost investment of being responsive to customers...