University of British Columbia

8 Ways That Money Can Buy Happiness

"If money doesn't make you happy, then you aren't spending it right." So say researchers who have studied decades of research on the connections between money and happiness. How can you be sure to spend your money in a way that maximizes happiness? Follow these eight steps.

The Customer Isn't Always Right, Especially When He's Complaining

When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. Of course, the customer is very frequently in the wrong, and unfortunately for put-upon customer service reps, new research suggests that consumers complain the most when they know they're wrong.