United

Flying during the holidays is a harrowing experience at best, and on Tuesday, American Airlines' customers got another thing to worry about when it filed for Chapter 11 bankruptcy. As the airline prepares to massively restructure itself, will its customers be left at the gate?

As fuel prices rise, United Continental Holdings says it is scrapping plans to add flights this year and also plans to drop unprofitable routes.

New technology is leading to changes in business relationships between airlines and online ticketing sites. It'll take a while for the new landscape to settle down, but the near-term result could be potential windfalls for some carriers -- and confusion for air travelers.

The International Air Transport Association expects airline profit to plunge 40% this year as fewer passengers travel during the recession and as fuel prices rise. But that doesn't mean you'll necessarily be able to score a good deal: Airfares are likely to keep climbing.

Airlines plan to nearly triple the number of planes with in-flight Internet access this year, but fewer than one in 50 passengers currently pay for the service. When will WiFi revenues start to take off?

Good customer service is expensive. But bad customer service can be even pricier. Recall the United Breaks Guitars anthem, which some media analysts say pushed down United's stock $180 million, slapping stockholders where it hurts worst. If you're the victim of bad customer service, the trick to...

The next time you're flying Continental Airlines, remember someone may cough up serious money for that barf bag in the seat pocket in front of you -- especially after the company merges with United Airlines later this year. Demand for dinnerware, timetables, postcards, model airplanes and other...

Separately, United and Continental's frequent flier programs are among the most robust loyalty programs in the business, allowing passengers to earn and spend miles in a variety of ways. Combining the two will create a powerhouse program.

There's a fine piece on AOL travel today by Jordan Simon about the ridiculous fees airlines charge on everything from booking to baggage. Granted, airlines had to do something to correct course after the dip in air travel following 9/11, the soaring cost of jet fuel and all that. But now that...

Health insurance companies, it appears, are uncannily skilled at creating cute, sweet poster children... for the other side of the health reform debate. Just two weeks ago, Colorado insurer, Rocky Mountain Health Plans denied health coverage of four-month-old Alex Lange because, by growth chart...