Tripadvisor.com

You might think that the power to compare travel prices online has created a buyer's market, since hotels and airlines must always jockey for your business with the best price. But that's an illusion. Economics dictate that companies will do whatever they can to secure a profit, and so checking...

Thomson, a vacation packager that serves some seven million customers a year in Britain, has admitted that it keeps a blacklist of customers who complain too much. If those grumblers try to book another vacation, they'll be unceremoniously denied. "They'll be told that we are unable to meet their...