STELLAService

Struggling Best Buy Deletes Email Option From Customer Service

Best Buy is in a tailspin, but its new CEO, Hubert Joly, has been touting a plan to revitalize the consumer electronics retailer's fortunes through an emphasis on great customer service. So why, we wondered, did it just eliminate one of its customer service contact options?

Web Retailers With Best, Worst Customer Response Times

"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.