Ritz Carlton

Ritz-Carlton will introduce a loyalty rewards program in response to declining room rates in the luxury hotel industry.

With a broken iPhone 3G in my pocket, I was standing in line at Wendy's and spotted someone using his iPhone, just ahead of me in line. I showed him my iPhone's cracked screen and cautioned him to get a case for his. The guy, it turned out, works at an Apple (AAPL) Store Genius Bar. He sees...

Anyone who regularly travels for business knows how much it sucks. Cost-cutting by major hotel chains is making the experience even more unpleasant.According to the Wall Street Journal, (subscription required) guests of the Courtyard and other Marriott chains now have to ask at the front desk for...