PhoneBill

Earlier this week, the FCC proposed new rules designed to crack down on "phone cramming," a widespread, illegal practice that robs billions of dollars from phone users. And with 300 million third-party charges hidden in phone bills every year, odds are, you've been a victim.

If you thought your phone bill was high, consider what the California Employment Development Department is paying -- $3.5 million -- to give callers a recorded message with information on unemployment benefits because its operators are too busy to answer the phone. The state's unemployment call...