Phone

Nobody will argue against good customer service, and any company looking to provide it knows that one of the biggest factors customers use to gauge it is speed: How quickly did someone pick up the customer's call or write them back? A new study out Monday reveals there are some fairly big...

"Your call is important to us ...," but how important? A study out Monday ranks the top 100 Internet retailers for customer service response speeds: How long they make us wait on hold, how fast they reply to emails. There's a wide disparity between the worst and the best -- and a couple of companies that are both.

Microsoft has a lot of plans for squeezing profits out of its $8.5 billion acquisition of Internet phone service Skype, but raising the rates on its premium VoIP service is unlikely to be among them, according to industry analysts.

Gartner has lowered its laptop-sales forecast for this year and the next, predicting that the popularity of tablets and smartphones will slow laptop sales. Gartner expects worldwide laptop sales to increase 11% this year and and 14% next year, down from a previously forecast 16$ and 15%, respectively.

As Verizon (VZ) and AT&T (T) battle for iPhone fans, Verizon can trumpet one advantage: the availability of unlimited data plans. Officially, you can't move from a limited plan to an unlimited plan on AT&T. But a little-known loophole means that many users are in fact eligible for such a...

Kodak has accused Apple and Research in Motion of infringing on one of its digital-imaging patents with the iPhone and BlackBerry smartphones. But the International Trade Commission in Washington has ruled against Kodak in a preliminary decision.

Amid all the hype around the Verizon iPhone, you may have missed one important change: Verizon (VZ) is ending its popular "New Every Two" upgrade program. The program offers Verizon subscribers a credit of as much as $100 toward a new phone every two years, SmartMoney reported. As of Jan. 16, the...

With a $325 early termination fee required to get out of a two-year iPhone contract with AT&T, making the switch to Verizon when it starts selling the iPhone 4 on Feb. 10 can be painful for current iPhone owners. But if iPhone owners act fast -- this week is probably best -- they can sell...

In a complaint to the U.S. International Trade Commission, Sony has accused rival LG Electronics of infringing on seven of its patents, including one for photo-based caller ID technology.