Newegg.com

Which Retailers Give the Best Customer Service?

Amazon.com, Kohl's and Nordstrom rank among the top 10 companies for customer service, according to a shopper survey released by the National Retail Federation on Tuesday. Online electronics retailer Newegg made the list this year, while Coldwater Creek and HSN fell off.

Why Are So Many Board Members Becoming CEOs?

The number of Fortune 1,000 board members who have been tapped to lead the companies whose boards they served on has more than tripled in the past 12 months. The reason is poor succession planning, and the results may be problematic both for those businesses and the corporate world at large.