IBM's Watson: A Robot Customer Service Agent We Can Love
Watson, the IBM computer that famously won "Jeopardy," will soon arrive in call centers. Here's why this is one customer service robot we can love.
Watson, the IBM computer that famously won "Jeopardy," will soon arrive in call centers. Here's why this is one customer service robot we can love.
IBM is following up its smarter-than-humans, Jeopardy!-playing supercomputer Watson with a new generation of computer chips designed to mimic brain functions. How worried should we humans be that IBM's artificial intelligence efforts will result in the ultimate job killer?
If nobody's perfect, same goes for computers. Big Blue's digital dynamo Watson may have handily defeated its human rivals this week on the Jeopardy! challenge, but it made some major errors along the way. IBM's engineers have been posting post-mortems about that on the Internet.
IBM's supercomputer Watson racked up $5,000 in winnings on day one of the three-day Jeopardy! challenge Monday, but so did one of its human competitors. The human champs, Brad Rutter and Ken Jennings, face long odds -- at least according those betting their own money on the action.
Ken Jennings and Brad Rutter know how tough IBM's Watson supercomputer will be to defeat when they compete heads-to-chips next week. With the honor of the human race at stake, here's a look at the strategies they're counting on to outwit the ultra-brainy black box.
There's a massive doctor shortage coming. One solution: develop artificial intelligence that is as good as a real physician at diagnosis. But even if this is possible, will patients be willing to trust robot doctors with their health?





