Forrester Research Inc

Five Big Surprises from Black Friday and Cyber Monday

Black Friday and Cyber Monday, the two most heavily hyped shopping days of the season, are behind us: Online retail sales were fantastic, and Amazon and Walmart had nice weekends. But anyone could have predicted that. Here are a few results of the big shopping weekend you probably didn't see coming.

Get Free Shipping on Cyber Monday, and the Other Days, Too

Today is Cyber Monday, when retailers offer tons of great deals online. Just one problem: Mostly, they'll mean having your purchases shipped, and customers hate shipping costs more than any other part of e-commerce. Here are the best ways to dodge those pesky shipping fees.

Can Retailers Beat 'Showrooming' This Christmas?

Traditional brick-and-mortar retailers are turning from stores where people buy things into showrooms for e-commerce sites. But this holiday season, with their most important quarter of the year hanging in the balance, they're fighting back hard.