Consumer Complaints

Even though last year's financial reform was supposed to make credit cards more transparent, consumers are still complaining about interest rates, billing disputes and confusing credit card terms.

On Thursday, the Consumer Financial Protection Bureau officially opens for business. Even as the political fight continues over just how potent the agency will be, at root, its mission is to make clear the prices and risks of financial products and services. Here's where it will focus its early effort.

If you've been wronged by a Big Box outlet, it sure pays to be famous. Kelly Clarkson left a message on her Facebook page read 'round the retail world, complaining that Best Buy wouldn't let her purchase iPod shuffles for orphans! Any time you have "orphans" in a customer complaint, you've got a...

If you're ready to commit to going a gym to get fit, be careful. Complaints against gyms and health clubs are increasing, reports the Better Business Bureau. In 2009, the BBB received more than 7,780 complaints, up 21% from the previous year. Six California consumers, all of whom filed complaints...

Consumer complaints of alleged misrepresentation of financial aid and other misconduct has prompted an investigation of eight for-profit schools including University of Phoenix and Kaplan University by the Florida's attorney general's office. It's the latest round of scrutiny for the for-profit...

If you've ever owned a car you've probably had at least one bad experience with an auto repair shop. But hundreds -- possibly thousands of people say they've been burned by an automotive repair chain known as Just Brakes, most often for trying to inflate a $99.88 brake job into major repairs...

Mari Ostendorf poured a bowl of Raisin Bran for her 3-year-old daughter and heard a pronouncement that caught her attention: "Hey momma, I don't think this belongs in my cereal." The little girl was holding what looked like a stick or bone and Mari was none too happy. She took pictures of it and...

The publisher of Prevention, Men's Health, Women's Health and other magazines has agreed to settle a case brought by the Florida Attorney General that raised questions about the company's sales practices. Under the agreement, Pennyslvania-based Rodale,Inc., which also publishes and sells books,...

When GM told David Derringer of Virginia that it wasn't going to reimburse him for the cost of a power steering pump, he didn't just give up. He got into his GMC pickup and took a drive -- to GM's headquarters in Detroit.

The iRenew balance bracelet, an "energy-correcting" gadget whose advertisers claim it can heal people holistically, is so bogus as to have earned its marketer the lowest rating from the Better Business Bureau. The group based its grade on dozens of consumer complaints saying the iRenew Bracelet...