CircuitCityStores

Nothing can be more detrimental to a retailer than arrogance. Once it gets too big and has blown away any competition, retailers often focus more on serving their own needs, customers be damned. Two best-in-class retailers have recently begun showing signs of self defeating arrogance in a way...

This is really just a story about simple thievery, but the details are just too good not to share. It seems that the employees of a Circuit City store in North Carolina simply watched a $2300 television walk out the door. soKe.flace('walletpop-retail_stores_closing', '618', '600');...

As Circuit City seeks bankruptcy protection, and DHL U.S. Express announced plans to lay off 9,500 workers, I can't help but think back to decisions the companies made six months to a year ago that foreshadowed these moves Monday. For Circuit City, it was laying off workers that I think helped lead...