CarDealers

BBB Reveals America's Most Griped-About Businesses

American consumers are getting savvier, and happier. We consulted the BBB far more often in 2011 than we did the year before, and lodged fewer complaints. But there were still plenty of gripes, and the worst offenders may not surprise you.

Businesses That We Complain About the Most

Poor customer service is one of the primary reasons people tend to shun certain companies and even whole industries. 24/7 Wall St. identified the U.S. industries with the most complaints, as well as the troubles people have with them. If customer service is important to success, those we identified are in trouble.

Why are car dealers so special?

It's no secret insurance companies and banks have the ears of politicians. But who knew car dealers, and their lobbyists, were so powerful? On Oct/...