You may think that when private-equity firms buy troubled companies, their plan for making a profit is to fix them up, then resell them. But often, the heart of their plan is to load the companies up with debt, siphon hundreds of millions of dollars out of them, and stick the next set of investors with the bill.
As cable companies and satellite TV providers made their latest quarterly reports, one thing became clear: Americans are fed up with their bills for premium TV. The cable and satellite TV industries ended the period with 292,000 fewer customers than they started with.
When it comes to how they treat their customers, some companies follow Santa-like policies. Others are more like the Grinch. But which is which? Consumer Reports offers the skinny on how a number of high-profile businesses behave with its Naughty & Nice Holiday List. Here's a rundown: