C-Card

Jackie Ramos, a former "customer advocate" from the collections department at Bank of America, posted a video on YouTube in which she offers an inside scoop on the practices of the bank. Ramos says that while her former employer encouraged her to "do the right thing for the customer," she soon came to realize that her job was actually to squeeze as much money as possible from the company's cardholders.

Beginning in October, American Express and Discover will eliminate the over-the-limit fee, a major charge that affects millions of consumers. The $35-$40 fine, which kicks in when customers exceed their credit limits, has been in use for about 25 years. It is one of many charges that was targeted...