BadCustomerService

Why Spirit Airlines Will Never Be Great Again

Looking at Spirit Airlines' financials, you might think the low-cost carrier is a smart buy. But don't be fooled by the balance sheets: The Spirit business model that generates profits carries the seeds of its own destruction by generating toxic ill will with its passengers.

Remember Customer Service? Me Neither

Forbes contributor Larry Downes predicts that Best Buy will eventually go out of business, based solely on one thing: lousy customer service. Ann Brenoff will take that prediction and raise him one: She thinks there are lots of retail companies on track to go bust for the same reason.

These stores deserve to close

Ever go into a store and think, "This place is terrible! The service/merchandise/smell is so bad, it should be shut down?" Well, here's my list...