BadCustomerService

In many cases, bad customer service isn't caused by negligent or incompetent employees. The fault lies with their bosses, and the policies they put in place that undermine the employee-customer relationship.

Forbes contributor Larry Downes predicts that Best Buy will eventually go out of business, based solely on one thing: lousy customer service. Ann Brenoff will take that prediction and raise him one: She thinks there are lots of retail companies on track to go bust for the same reason.

Ever go into a store and think, "This place is terrible! The service/merchandise/smell is so bad, it should be shut down?" Well, here's my list of those mall stores that don't deserve to see the light of the next One-Day Sale: Macy's -- The service is nearly always bad, the clothes and...