American Customer Satisfaction Index

The 10 Most Hated Companies in America

Botched product launches, plunging stock values, massive layoffs, unhappy workers and poor customer service: These are just some of the woes that can win a business a spot on the 24/7 Wall St. list of the 10 most hated companies in America.

America's 10 Most Hated Industries

Americans are not happy with the government. But for the first time in a long while, it is not the most hated industry in the country. That honor now belongs to the oil and gas industry as a result of climbing prices at the pumps and the BP oil spill still fresh in many people%u2019s minds.

Businesses That We Complain About the Most

Poor customer service is one of the primary reasons people tend to shun certain companies and even whole industries. 24/7 Wall St. identified the U.S. industries with the most complaints, as well as the troubles people have with them. If customer service is important to success, those we identified are in trouble.

Southwest Remains No. 1 for Airline Customer Service

The American Customer Satisfaction Index's annual report on airlines showed Southwest still on top of the rankings, and far ahead of No. 2 Continental. Southwest even improved its score, a rare bright spot in an industry that came in last overall in customer satisfaction among those the ACSI rates.