Businesses love how Twitter lets them connect in a personal way with customers. But because of tweeting's casual and irreverent style, some companies get lulled into a false sense of intimacy -- right up until a poorly thought out tweet gets them into serious hot water.
When it comes to currying favor with America's value shoppers, Amazon is eating Walmart's lunch. The world's largest retailer has seen its low-price rep decline over the past 2 years, while the world's largest e-tailer has soared, according to an online survey.
Soon, you might be able to buy a new Kindle at an actual, brick-and-mortar Amazon Store. The e-commerce giant is reportedly opening its first pilot store in Seattle. It's an intriguing idea, but the real question is: Why would Amazon want to?