Rockwell Automation Taps ServiceSource for Intelligent Approach to Recurring Revenue Performance and Customer Retention
by Business Wire
ServiceSource® (NASDAQ: SREV), the global leader in recurring revenue management, today announced that Rockwell Automation, Inc. (NYSE: ROK) will roll out ServiceSource business services and cloud-based data applications to optimize the performance of its remote support business. ServiceSource is working with Rockwell Automation and its distribution network in the United States and Canada.
Rockwell Automation provides highly intelligent automation solutions to customers that range from automotive and consumer goods to chemical and oil & gas. Based in North America, Rockwell Automation is a driving force behind the smart manufacturing trends that are modernizing production.
ServiceSource will work with Rockwell Automation sales teams and distribution network to accelerate renewals of TechConnectsm support contracts. The real-time insight on renewals performance that ServiceSource delivers will provide Rockwell Automation with greater visibility and predictability for its remote support business, while intelligence on existing customers will help Rockwell Automation better understand and retain its customer base.
“The customer relationship is of paramount importance to us. To bring greater speed and efficiency to our remote support operations, we’re relying on the expertise ServiceSource has gained from the fast-paced and customer-focused software and cloud companies they serve,” said Gary Pearsons, vice president and general manager of customer support and maintenance, Rockwell Automation. “ServiceSource has the expertise working with distributor organizations and brings us unique software, intelligence and methodologies built specifically for renewals performance.”
In addition to accelerating the renewal process, ServiceSource cloud-based data solutions will help Rockwell Automation achieve greater data accuracy and visibility into the services received by its installed customer base. This will allow ServiceSource, Rockwell Automation and its distribution network to ensure customers have the proper support level so they experience high value from the company’s products and the next generation of smart manufacturing.
“ServiceSource has proven itself with some of the most respected names in the industrial sector, a market that is estimated at more than $150 billion worldwide and entering its fourth consecutive year of growth,” said Mike Smerklo, chairman and chief executive officer, ServiceSource. “Winning the confidence of Rockwell Automation underscores the strategic business value that ServiceSource and recurring revenue management provide for the companies in this sector that are redefining manufacturing with advanced technologies.”
About Rockwell Automation
Rockwell Automation, Inc. (NYSE: ROK), the world’s largest company dedicated to industrial automation and information, makes its customers more productive and the world more sustainable. Headquartered in Milwaukee, Wis., Rockwell Automation employs over 22,000 people serving customers in more than 80 countries.
ServiceSource is the global leader in recurring revenue management. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.
With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, and has over $8 billion under management for customers in more than 150 countries and 40 languages.
ServiceSource, Renew OnDemand and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.
This press release contains forward-looking statements, including statements regarding the benefits of ServiceSource offerings and their impact on customer renewal rates, including our managed services and our Renew OnDemand Cloud platform and application. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, the risk of material defects or errors in the Company's software offerings; the ability to integrate Renew OnDemand with other third-party applications used by our customers; our ability to protect our intellectual property rights; the risk of claims that our offerings infringe the intellectual property rights of others; changes in market conditions that impact our ability to sell the Renew OnDemand solution and/or generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; demand for our offering that falls short of expectations; our ability to adapt our solution to changes in the market or new competition; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at http://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.